Pissed Consumer - Coast to Coast Hot Tubs has awful service

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Coast to Coast Hot Tubs has awful service

Apr 19, 2008

Coast to Coast Hot Tubs complaint

I purchased a floor model hot tub from Coast to Coast Hot Tubs on 6/24/07 at a Hot Tub Show in Libertyville, IL. The hot tub was delivered on 7/2/07 and I noted that the stereo faceplate was missing and the door that houses the stereo was missing a clip. I immediately telephoned Coast to Coast in Crystel Lake, IL of the situation and they said they would have to order a whole new stereo and that it would arrive in a couple of days and then they would come and install.

I waited an entire week and did not hear anything from Coast to Coast as to when they were going to come and install. My wife called Coast to Coast on July 11th and spoke to the service dept and he said that the new stereo part just came in the previous evening and he had to check his schedule for July 12 & 13 before he knew when he could come out and install the new stereo. My wife left another message that I was off of work on Thursday and that we preferred to have it installed Thursday. The service dept. left a message on my home phone that same day stating that he would come and install on July 13th @ 9 - 1 pm without even checking with me if that time frame was good for me. I left another message stating that I was dissatisfied with their customer service and wanted it taken care of on Thursday. The owner phoned me Thurs. and said he did not like my message that I left and proceeded to tell me that he would not honor my warranty or service my spa and not to come in his store for anything but that he would complete the repair of the stereo which was scheduled for Friday July 13th. The service repair was not completed on July 13th. I went to his store on July 14th and told me again to leave his store and he admitted that he instructed the service repairman to cancel my repair. He then accused me that I swore to his wife on a phone message and he proceeded to use profanity at me in his store and challenged me to fight him just outside his store.He ordered me out of his store and admitted that he would not instruct his service repairman to complete my repair and that I should just deal with the manufacturer directly, Master Spa.

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Comments (1)

1. Written by WOW, on 28-07-2008 10:58

That is pretty ***. I presume you have written a letter of complaint to the manufacturer. I would like to know how all this turns out for you. I wonder if Master Spa make C2C service your hot tub, or will they send someone from Indiana?

I'll have to show your letter to my spouse. I have a Master Spa from Coast To Coast, and I agree the owner is a *** to deal with. You aren't crazy, It's just the way he is with everybody.

PS Just buy your chemicals from Walmart (HTP) and keep your water clean. Also, make sure you take care of the filters and keep them rinsed every couple of weeks to maintain the life of the heater pump. It's pretty sensitive, and the console will throw some error codes at you if they get too clogged up with slime.

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